Paystack POS Guide

About your device

Welcome to offline payments with Paystack! Your POS terminal is the easiest and fastest way to accept in-person payments from your customers.

Your device is a SmartPeak P1000 and runs on the latest Android software. With it, you can accept payments from multiple channels, including all local cards and USSD, with more to come. You can also integrate the POS directly with your existing sales channels, such as your inventory and sales management systems.

Getting Started

Turning the device on/off

The power button for the terminal is located on the left side of the device. Simply push and hold the power button for 3-5 seconds.

Setting up your device

Your device comes pre-configured with all the necessary settings. When you turn it on, it will take a moment to download and automatically set up your Paystack POS account.

Once this is done, you can start using your POS device immediately! All completed transactions will appear in real-time on your Paystack Dashboard.

Device Status

A terminal can either be active, inactive, or disabled. An inactive (a terminal is considered inactive if it isn't used for 2 weeks) or disabled terminal will be unable to collect payments.

You can see these statuses from the Terminal section on your dashboard. If you need help reactivating an inactive or disabled terminal, please reach out to us via [e-mail].

The Paystack POS App

Your POS comes with a built-in POS app. Once the device is turned on, the POS app should automatically open. If it doesn't, tap on the "Paystack POS" icon on the home screen.

Updating your app

We're constantly making enhancements and adding new features to our POS terminals. When we do, we'll notify you so you can update the POS app.

To update your app to the most current version:

1. Go to the Home screen of your app
2. Tap the "App Store" app
3. Once it launches, tap the "update" button next to the Paystack logo
4. Wait for the update to download
5. Once the update has finished downloading, tap the open button

All done! You now have the most up-to-date version of the POS app.

Accepting Payments

Your Paystack POS is designed to accept payments from the most popular card brands and payment channels in the world. It integrates seamlessly with your Paystack Dashboard, where you can see all transactions in real-time, get detailed reports, manage your customers, process refunds, and manage disputes.

Supported Payment Channels

Cards: Your POS accepts these domestic cards:

• Mastercard
• Visa
• Verve

USSD: Your POS accepts USSD payments from the following banks

• Guaranty Trust Bank
• Zenith Bank
• Sterling Bank

Supervisor Functions

Your POS terminal allows you to perform advanced functions, such as the ability to generate printouts of all transactions in a day.

These functions are embedded in the Settings menu and can only be accessed using your Paystack username and password.

(Note: you must be a POS Administrator to access supervisor functions)

Getting Support

If you're having issues with your device please give us a call or chat with us live through the Paystack Merchant App.

You can download the app for iOS or Android by visiting paystack.com/app.

You can also reach out to us through:

Email: [e-mail]

Web: paystack.com/support